Returns & Exchanges
At HATOR, we stand by the quality of our high-performance peripherals and offer a 14-day return window for all electronics in original condition. If you are not completely satisfied with your gear, our streamlined exchange process ensures you get back to your setup in no time.
Initiate Request
Log in to your HATOR account and navigate to the order history section to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.
Pack Your Gear
Securely place the item in its original packaging, including all cables, manuals, and accessories, to ensure the product remains protected during transit.
Ship to HATOR
Attach the provided shipping label to your package and drop it off at any authorized courier location; please keep your tracking number for reference.
Inspection and Refund
Once our technicians verify the hardware's condition, we will process your refund or dispatch your replacement unit within 3 to 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing